You can track your order by clicking on the tracking link provided in your order confirmation email or by visiting the ‘Track Order’ section on our website and entering your order number.

If you have any questions or concerns, please email our customer support team at info@cadiniitaly.in and we will be happy to assist you.

Currently, orders can only be placed through our online store. Please visit our website to shop our exclusive collection of perfumes online, completely hassle-free

Orders cannot be modified once placed. If you wish to cancel your order, please contact us immediately at info@cadiniitaly.in or call our customer support team on Toll-free Number 18002094008. However, cancellations are only possible if the order hasn’t been processed for shipping.

You do not need to be personally present. If you're unavailable, the delivery agent will attempt to leave the package with someone at the provided address.

If you are not available, the delivery agent will attempt a second delivery. You can also contact the delivery service provider to reschedule or arrange for an alternative delivery time.

Address and contact details cannot be changed once an order is placed. Please double-check your details before finalizing your order.

If your package hasn’t arrived within the expected timeframe, please contact our customer support at info@cadiniitaly.in or call our customer support team on Toll-free Number 18002094008 with your order number for further assistance.

If an item is missing, please contact us immediately at info@cadiniitaly.in or call our customer support team on Toll-free Number 18002094008. We will resolve the issue as soon as possible.

Our perfumes are crafted using premium ingredients, providing you with an exceptional fragrance experience. Our commitment to quality and exclusivity reflects in our pricing.

Orders are typically delivered within 5 working days. You will receive updates on the contact details submitted during login with tracking details once your order is shipped.

We offer free shipping on all orders above MRP 700 within India. Shipping charges below the order value of MRP 699 will be INR 49 flat across India.

We currently deliver to select locations within India. If your area is not covered, we regret any inconvenience caused and are working to expand our delivery zones.

At present, we do not offer international deliveries. Orders can only be placed and delivered within India.

We do not accept returns for perfumes, as all sales are final. Please ensure that you review your order before completing the purchase.

Refunds are only processed in cases where the product is damaged during transit. If you receive a damaged product, please contact us within 24 hours of delivery at info@cadiniitaly.in or call our customer support team on Toll-free Number 18002094008 with photographic evidence.

We accept payments through Credit Card, Debit Card, UPI, Net Banking, and e-Wallets. Please note that Cash on Delivery (COD) is not available.

Yes, our payment gateway is secure and encrypted, ensuring your personal and payment information remains safe.

If your payment fails, please check your internet connection and payment details. If the issue persists, try using another payment method or contact your bank.

Once your order is confirmed, an invoice will be emailed to you. You can also download the invoice from the ‘My Orders’ section on your account page.

You can sign up by clicking on the ‘Sign In’ button on the Profile icon present on the top right corner of our website and filling in the required details.

While creating an account is not mandatory, it allows you to track orders easily and access exclusive member benefits.

Yes, we prioritize your privacy. All personal information is securely stored and will not be shared with third parties.

If you create an account, you can save your address for future orders, making the checkout process quicker and more convenient.